Emotional Intelligence (EI)

emotional intelligence

Emotional intelligence (EI) is also known as emotional quotient (EQ). EI is defined as the ability to practice your intrapersonal and interpersonal intelligence to recognise, manage and understand emotion and the impact on behavior and attitudes. Intrapersonal intelligence is related to your personal behavior and emotion and interpersonal intelligence is related to other people’s behavior and emotion with whom you come in contact. The term of EI is commonly used in the business perspective. Most of the time, business requires a large number of people to work together under the same umbrella, therefore, a high level of EI is needed to ascertain that the working environment is one that is peaceful and harmonious.

Components of Emotional Intelligence

According to psychologist Daniel Goleman, EI has divided into 4 main components. These includes:

  • Self-management

The ability to take control over your impulsive feelings and behaviours, maintaining standards of honesty and integrity, increasing flexibility in order to adapt with the social changes and be more innovative in doing something.

  • Self-awareness

The ability to recognise your own emotions and moods, and the effect of these emotions and moods to the other people. Besides, self-awareness is also the ability to understand about your own strengths and weaknesses, and how these things can benefit other people.

  • Social awareness

The capacity to recognise and understand emotions, needs and what another person is experiencing or facing at the moment. Most of the time, empathetic people genuinely understand the feelings of other people and respond accordingly.

  • Relationship management

The capability to understand, develop and maintain good relationships with other people and inspire other people by showing good leadership skills, communication skills and conflict management.

emotional intelligence

Why is EI so fundamental?

  • Better physical and mental health

According to the frontiersin in Psychology studies, a person with a higher level of Emotional Intelligence tends to have better mental and physical health. As stated above, self-management and self-awareness are the components of Emotional Intelligence which focuses on the self conscious emotions and behaviors. A person with a high level of self-management and self-awareness is capable of managing, handling and maintaining their emotions and moods especially when under stress.

According to healthline, stress can affect your mental health such as depression and anxiety. It might as well affect your physical health. This is because long-term stress weakens your immune system’s defenses and leaves you more vulnerable to infections. 

That is why it is important to cope with the stress and pressure. When you are physically and mentally healthy, you will be able to concentrate on the particular job given to you. As a result, it would increase your productivity and efficiency. Therefore, it is vital to ascertain that your level of EmotionaI Intelligence is not below the average of reasonable men.

  • Build a good relationship & better working environment

High Emotional Intelligence, in the business perspective, is always linked to a better working environment, job performance etc. Based on the research of EI made by Dr Nicola Schutte, she stated that emotionally intelligent people tend to be more cooperative and collective. This is due to the high level of social awareness i.e ability to understand other people’s emotions, needs and desires. By performing a high level of social awareness, you will be easily liked by others and they will be more comfortable to approach you or be approached by you. Besides, performing relationship management is also capable of creating a good relationship with other people. In doing so, you are required to show good leadership skills, communication skills and conflict management. Conflict management is the ability to resolve problems between the team members. These skills and abilities would make other people confident with you and indirectly you would also inspire and motivate other peoples to be like you. It is quite important to have a good relationship between the team members. This is because maintaining a strong relationship with team members can be the key to ensure the success of an organisation. When all the team members are cooperative and collective as well as less conflict, they are capable of doing their job efficiently and effectively. That is why every person in the team members shall have a high level of EI.

  • Career success

Being an emotionally intelligent person is also one of the factors that contributes to a successful career. In a study published by Joseph C. Rode, Professor of management at the Farmer School of Business at Miami University of Ohio, found that EI is linked to higher salaries and increased job satisfaction. There is a connection between high EI and high salary. According to Jennifer Hancock, founder of Humanist Learning Systems, people with a high level of EI have higher salaries due to the productivity and efficiency of them. They are capable of completing the job given without delaying it and the quality of the work is also impressive. This is due to the ability to cope with the stress and pressure of and maintain their concentration when carrying out the particular work. The social awareness and relationship management that he or she had also helped to increase the productivity and efficiency. This is because people are willing to corporate and help him or her to complete the work together. These are the reasons how EI is linked to higher salaries and job satisfaction.

How to build EmotionaI Intelligence ?

  • Build self-management

You can improve your self-management by controlling your thoughts. Do not respond to anything that triggers you directly but instead pause yourself before speaking, acting or responding. This is to prevent you from acting unreasonably which may lead to unpleasant situations. By pausing yourself, it allows for initial impulses to fade and for undistorted reflection and reasoning to occur.

  • Build self-awareness

This can be improved by always checking on yourself i.e emotions and moods. If you are emotionally unstable, try to find a solution to resolve it. If you are struggling to figure out about yourself, maybe you can ask other people what their perceptions of you are. Sometimes, the feedback may be one that is very hurtful. But it can always be helpful as a starting point for us to grow from it.

  • Build social awareness

The most effective way to improve it is by listening to other peoples. By doing so, it allows us to have a better understanding of the needs and emotions of others. After knowing their current situations then better solutions can be done in order to solve their problems. Besides, you are also suggested to always praise other peoples. Praising others will encourage empathy and allow for a deeper understanding of people’s needs and motivations.

  • Build relationship management

You can build a good relationship with other peoples if you behave appropriately, understand other people’s needs and emotions etc. Besides, in certain circumstances, inevitably, you might have different opinions and thoughts with other people. But the best way to solve the conflict is trying to see from another person’s point of view. This can be done by asking the reasons behind their opinions and thoughts and trying to genuinely understand them. Plus, try to always apologize after the incident as it would encourage us to better understand one another and build trust and respect.

Read also:
Coping with Stress During the 2019-nCoV Outbreak (COVID-19)
The Importance of Work-Life Balance & Ways to Improve It